Terms of Use
Last modified: July 13, 2026These terms of use (“Terms of Use”) are entered into by and between you and Traduality Language Solutions, Inc., together with its wholly owned subsidiary Traduality CUSO, LLC (collectively, “Traduality”). Services agreements with credit unions are executed by Traduality CUSO, LLC. The below terms govern your access to and use of Traduality.com and related applications, including any content, functionality, and services offered on or through the same (collectively, the “Website”). The Website, any services and functionalities offered through the Website, and any products and services sold by Traduality — including hardware, software, user interfaces, and interpretation functionalities — may collectively be referred to as “Services”. Please read these Terms of Use carefully before you start to use Services. By using Services, you accept and agree to be bound by these Terms of Use and our Privacy Policy (together, the “Policy”). THIS POLICY CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT APPLY TO ALL CLAIMS AGAINST TRADUALITY. PLEASE REVIEW SUCH PROVISIONS CAREFULLY.
1. General
We may revise and update this policy from time to time in our sole discretion. All changes are effective immediately when we post them, or if required by law, when we provide notice. Your continued use of Services means that you accept and agree to the changes. You are also subject to any additional posted policies and rules related to specific Services, which are incorporated by reference into this policy.
2. Amendments to Services
We reserve the right to withdraw or amend the Services in our sole discretion without notice. We will not be liable if all or any part of the Services is unavailable at any time. We will send notices to the email address you provide when creating an account, and you agree to keep your contact information up to date.
3. Registration
3.1. Traduality does not offer self-service registration. Accounts are created by Traduality for your institution and its authorized users after a services agreement is signed between Traduality and your institution. You may be asked to provide certain registration details so we can provision your account (your “Account”). All information you provide must be correct, current, and complete, and you represent that you have authority to act on your institution's behalf. 3.2. You must treat all login information as confidential and must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your credentials, and to sign out of your Account at the end of each session. 3.3. We have the right to disable any username, password, or other identifier at any time in our sole discretion, including if you have violated any provision of this Policy.
4. Use of Services
4.1. Access to certain Services is provided under a services agreement between Traduality and your institution. You agree to use the Services only as permitted by that agreement and this Policy. Conversations, documents, and other materials processed through the Services must be treated as confidential and used only for serving your institution's members and operations. You will not disclose such materials to any third party except as authorized by your institution. In the event of any conflict between these Terms of Use and your institution's services agreement, the services agreement controls.
5. Payment and billing
5.1. Services are provided under your institution's services agreement and invoiced by Traduality — there is no self-service purchase. Your institution receives one invoice at the beginning of each Service Period, and a monthly invoice for any overage fees in months where they apply, at the rates set out in the services agreement. 5.2. Invoices are payable within thirty (30) days of receipt, unless the services agreement states otherwise. 5.3. Fees are exclusive of all taxes, levies, or duties, for which your institution is responsible (excluding United States federal or state taxes on our income). 5.4. If you believe a charge is incorrect, contact us in writing within thirty (30) days of the invoice date and the Parties will resolve any billing issues in good faith.
6. Use restrictions
6.1. The Services are offered only for the purposes intended by Traduality. If you access the Services on behalf of an institution, appropriate use is limited to serving that institution's members and operations under its agreement with Traduality. You agree you will not circumvent the platform, re-offer or resell the Services, or take any similar action. 6.2. All users agree to comply with applicable laws and regulations. Users shall not: (i) use the Services in any manner that damages, disables, or overburdens the Services; (ii) create an account for anyone other than yourself or use a false identity; (iii) access data of a third party not intended for you or attempt to gain unauthorized access; (iv) lease, distribute, license, transfer, sell, or otherwise commercially exploit the Services; or (v) copy, republish, adapt, display, or distribute content on the Website except where created by you. 6.3. You may not use the Website or Services to upload, post, transmit, or distribute content that is offensive, unlawful, infringing, malicious, or that constitutes unsolicited advertising or spam.
7. User representations and warranties
You represent and warrant that User Content is either an original work by you or that you have obtained all rights, licenses, consents, and permissions necessary to use it and to authorize Traduality to use it, and that it does not infringe or violate the rights of any third party.
8. Intellectual property
8.1. As between Traduality and you, Traduality owns all intellectual property rights related to and incorporated within the Website and Services. You will not reverse engineer any portion of the Website, copy or make derivatives of information on the Website, or use our trademarks or copyrighted materials without prior written consent. 8.2. User Content in the nature of conversations, documents, media, and other materials you or your institution submit for processing through the Services remains your property (or your institution's property), as between you and Traduality. You grant us a limited license to process such content solely to provide the Services. 8.3. Any feedback, suggestions, or ideas you provide to us are the sole and exclusive property of Traduality. All rights not expressly granted herein are fully reserved by Traduality.
9. Age and territory restrictions
This Website is intended for users over the age of 16 located in the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
10. Violation of policy
If you violate this Policy, we reserve the right to take any legal action available to us, in addition to terminating your Account and blocking your access to the Website.
11. Account termination
Accounts remain active for the term of your institution's services agreement, which also governs renewal and termination (including any notice periods for non-renewal or termination). Your institution may request closure of individual Accounts at any time by contacting us at legal@traduality.com. We may disable an Account that violates this Policy, subject to your institution's services agreement.
12. Third-party sites
If you navigate to third-party sites through links provided through the Services, read such sites' terms and privacy policies before using them. Traduality is not responsible for the contents, products, services, or transmissions of such sites.
13. Disclaimers
13.1. TRADUALITY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE SERVICES, THE WEBSITE, OR ANY RESULTS RECEIVED THROUGH THE SERVICES. THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TRADUALITY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 13.2. Without limiting the foregoing, you waive any claims against Traduality related to, and hold Traduality harmless from, any claims, losses, or liability related to your User Content or the AI-assisted processing thereof, including claims resulting from inaccuracies or your reliance upon the same. You are solely responsible for all of your User Content.
14. Limitation of liability
14.1. UNDER NO CIRCUMSTANCES WILL TRADUALITY BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES, HOWEVER ARISING. 14.2. SHOULD TRADUALITY BE FOUND LIABLE UNDER ANY CLAIM, THE MAXIMUM AMOUNT OF DAMAGES WILL NOT EXCEED $100.00, OR, FOR INSTITUTIONS WITH A SERVICES AGREEMENT, THE AGGREGATE AMOUNT OF FEES PAID OR PAYABLE BY THE INSTITUTION FOR SERVICES PERFORMED UNDER THAT AGREEMENT, AS PROVIDED THEREIN.
15. Indemnification
You agree to defend, indemnify, and hold harmless Traduality, along with its affiliates, officers, directors, employees, agents, and shareholders, from all liabilities, claims, demands, and expenses, including attorneys' fees, made by any third party that arise from your use of the Services or your violation of this policy or any rights of another party.
16. Disputes; governing law
16.1. If your institution has a services agreement with Traduality, the dispute-resolution and governing-law terms of that agreement (direct negotiation, then non-binding mediation, then the courts specified therein) control for claims arising under it. For all other claims: ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION WILL BE ADJUDICATED ON AN INDIVIDUAL BASIS, AND ALL USERS WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR OTHER JOINT ACTION AGAINST TRADUALITY. 16.2. ANY CAUSE OF ACTION MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE IT IS PERMANENTLY BARRED. 16.3. Except where prohibited by law, all claims shall be resolved individually by binding arbitration under the rules of the American Arbitration Association, held in Indianapolis, Indiana, before a single arbitrator. The non-prevailing party is responsible for arbitration costs. Awards may be entered and confirmed by the courts of Marion County, Indiana.
17. Infringement; DMCA notice
We take claims of copyright infringement seriously and will respond to notices that comply with applicable law. If you believe materials on the Website infringe your copyright, submit written notification to our copyright agent at legal@traduality.com including the details required by the DMCA (17 U.S.C. § 512).
18. Entire agreement
This Policy, terms referenced within it, and any other terms you may agree to as you navigate the Website contain the entire agreement between Traduality and you as a user of the Services. Where your institution has signed a services agreement with Traduality CUSO, LLC, that agreement (including its security addendum and proposal) is the sole agreement for the Services it covers and supersedes these Terms of Use in the event of any conflict.
19. Waiver and severability
No waiver by Traduality of any term shall be deemed a continuing waiver of such term or any other term. If any provision is held invalid, illegal, or unenforceable, such provision shall be limited to the minimum extent such that the remaining provisions continue in full force and effect.
20. SMS communications
By providing your mobile number, you consent to receive SMS messages from Traduality related to your use of our services. Message and data rates may apply. Text HELP for help; reply STOP to opt out at any time. For more information, review our Privacy Policy. Comments and concerns: reach out with any questions at legal@traduality.com.