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Case studies, guides, and news on serving members with limited or no English — from the teams living it.
The credit union guide to serving non-English-speaking members
What to fix first, what regulators expect, and how credit unions are turning underserved communities into growing membership — in one practical guide.
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Blog & News
For Partners: Fire Lingo training
TRADUALITY — FIRE LINGO PARTNER TRAINING (/fire-lingo-f2f-training/) Customer training resource. ONE self-contained Code module: a pill tab bar (same style as the /resources filter pills) that switches between three trainings, each a numbered lesson grid with...
Best practices for a healthy multicultural credit union
Credit unions have gotten serious about serving multicultural members, and many are getting good at it. But there is a blind spot hiding in plain sight: the multicultural workforce inside the building. Walk into a credit union whose tellers speak Spanish, Haitian...
How to Become a Vetted Linguist with Traduality
For Linguists: Mastering Traduality’s Platform in Under 15 min
The Difference Between a Translator and a Bilingual Person
Being bilingual and being a translator are not the same thing. Someone can speak two languages fluently and still not be equipped to translate a document or interpret a conversation accurately, because those are separate skills. The gap between them is small in casual...
Metro Credit Union and Traduality Partner to Elevate Multilingual Member Communication and Experience
Chelsea, MA — May 4, 2026 — Metro Credit Union, the largest state-chartered credit union in Massachusetts, announces its partnership with Traduality, the creator of the Multicultural Member Experience Platform, Fire Lingo. As part of this collaboration, all Metro...
Firelands FCU Takes Bold Step to Ensure Every Member Gets the Firelands Experience
BELLEVUE, OH - Firelands Federal Credit Union (Firelands FCU), a community-centered financial institution serving over 36,000 members across Erie, Huron, and Crawford counties, is proud to announce a new initiative aimed at ensuring that non-English speaking community...
How credit unions can use AI to remove language barriers in member experience
Read the original article on CUInsight. With nearly 75 million Americans speaking languages other than English at home, it’s no surprise why credit unions are making the shift to improve accessibility for non-English speakers. But for some institutions, ensuring...
Peninsula Credit Union Partners with Traduality to Enhance Member Service, Communications, and Financial Education for non-English Speaking Members
FOR IMMEDIATE RELEASE Shelton, Washington — Peninsula Credit Union formally unveils its new partnership with Traduality, an AI-powered multicultural member experience platform designed to help credit unions better serve members who prefer a language other than...
Diego Achio and Traduality Selected for the Credit Union Times Luminaries Awards
September 2025 — Diego Achio has been named to Credit Union Times’ Luminaries Awards, Class of 2025. The Credit Union Times Luminaries Awards celebrate top industry professionals, credit unions, and world-class service organizations that are changing the cooperative...
Revolutionizing Non-English Member Experience for Credit Unions and Members: NLCUP’s Partnership with Traduality
For Immediate Release Date: 4/30/2025 Contact: Diego Achio, Co-Founder and CEO, (812) 269-1011 achiodiego@traduality.com Bloomington, Indiana—Traduality announces its partnership with Texas nonprofit, the National Association of Latino Credit Unions &...
Financial Center Breaks New Ground with AI-Powered Translation Partnership
Bloomington, Indiana, December 5, 2024 – Financial Center, a leading Indiana-based financial institution, is making history as the first credit union in the nation to implement AI-powered, real-time translation technology. In partnership with Traduality, a...
Traduality Receives Investment from Elevate Ventures
Download the official press release by clicking here. BLOOMINGTON, Ind. (July 5, 2022) – Traduality (www.traduality.com), a translation company building a translation services marketplace, announced today that it has received a $80,000 investment from...
Traduality Selected to Join Prestigious Gener8tor Milwaukee Investment Accelerator Program
Bloomington-Based Translation Services Marketplace Among Five Startups Chosen for Elite Cohort Bloomington, Indiana – July 18, 2023 – Traduality, a leading translation services marketplace, is thrilled to announce its selection as one of the five startups to join the...
Traduality Secures #8 Spot on Best Places to Work in Bloomington and CEO Diego Achio Named Fast 15 Employee
Double Recognition for Traduality During Bloomington's Innovation Week Highlights Company's Commitment to Employee Satisfaction and Innovation Bloomington, Indiana – October 31, 2023 Traduality, a leading AI-powered marketplace for translation projects, has been named...
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