Your agents keep every call
When a member calls in another language, your agent handles the call — no transfers, no hold music, no unreliable third party. Our Fire Lingo AI works inside the contact center software you already run.
The member calls. That's the whole workflow.
A member calls in their language
No waiting for bilingual staff, no strangers joining calls. They call your credit union like any other member.
Fire Lingo joins at your agent's side
Right inside the agent's existing screen and headset — the call never leaves your team.
Both sides talk naturally
Simultaneous, conversational, in real time — the member hears a warm voice, the agent hears the member. Each on their native language.
Contact Center in action
Works inside your existing stack
Where contact centers use it
Inbound member service
Card issues, account questions, loan payments — answered on the first call, by your team.
ITMs and video banking
Bring the same experience to interactive teller machines and video sessions — every channel, one standard.
Outbound follow-ups
Collections calls, fraud alerts, loan updates — delivered respectfully in the member's language.
Questions contact centers ask
Do we need to change our contact center software?
No. Traduality's Fire Lingo AI integrates with the platform you already run — Genesys Cloud, Ring Central, TalkDesk, Zoom CC, Glia, and any other contact center software.
What does this replace?
The 10-minute hold while a bilingual agent becomes available or a third party joins the line. Instead, any agent can take the call, and the member gets answers in one conversation.
Does it fit our compliance workflows?
Yes. Calls and transcripts are recorded and available to you for quality purposes. They belong to your credit union, and we abide by your data retention policies.
Ready to get closer to your people?
Discover the first ever multicultural member experience platform.
Book a demo