Confidentiality & compliance
How we protect member conversations, files, and data — built for institutions that answer to examiners.
Built for institutions that answer to examiners
Traduality is the multicultural member experience platform for credit unions and other regulated financial institutions. We handle member conversations, documents, and data every day — so confidentiality and compliance aren't a feature of the platform. They're a requirement of it. Traduality CUSO, LLC — a registered Credit Union Service Organization and wholly owned subsidiary of Traduality Language Solutions, Inc. — is the entity credit unions sign with, accountable to the movement it serves.
Your data belongs to your credit union
Every conversation, transcript, recording, and file processed through the platform belongs to your institution — not to us. Your data is never used to train generic AI models, and deletion commitments are written into our services agreement: • Member voice recordings from Fire Lingo Face-to-Face are deleted within 180 days of submission. • Content submitted to Fire Lingo Cloud is deleted within one year of submission. • All confidential information is deleted within 60 days of contract termination. • On written request, we delete any confidential information within 14 days.
How we protect member information
Encryption everywhere: all traffic between users and the platform is encrypted in transit, and data in databases, backups, and file storage is encrypted at rest. Least-privilege access: access is assigned by role, privileged accounts are reviewed on a regular schedule, and multi-factor authentication is required for all administrator and support accounts that can reach confidential data. Dedicated environments: your data lives in a logically isolated environment that is not shared with any other customer. US-only storage: member data — including voice recordings from Fire Lingo Face-to-Face — is stored exclusively within the United States, in data centers holding industry-standard certifications such as ISO 27001 or SSAE-18. Encrypted backups: client data is backed up at least daily to an encrypted, separate location. Human review under confidentiality: where professional linguists review content (Fire Lingo Cloud), they work under signed confidentiality agreements and handle only what the review requires.
Compliance you can bring to your examiner
The platform is designed to fit inside your existing compliance program, not around it. We contractually commit to handling nonpublic personal information in accordance with the Gramm-Leach-Bliley Act as amended and applied by the NCUA — including effective information security measures, the same standard for any permitted third parties, and obligations that survive the end of the contract. If we ever become aware of a security incident affecting your confidential information, we notify you in writing within 72 hours, with sufficient detail on scope and the information involved, and work with you on containment, mitigation, and any investigation. Contact Center sessions stay within your recording and quality workflows, and recordings and transcripts are available to your institution for quality and audit purposes.
Vendor due diligence, made easy
We know a new platform means a vendor review. Every client may request an updated security questionnaire annually, and a current list of sub-processors is available on request — all sub-processors must maintain security controls that meet or exceed our own. We'll provide security documentation and walk your compliance and IT teams through the platform's architecture directly.
Read our Privacy Policy and Terms of Use for the full picture of how information is collected, used, and protected.